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F.A.Q.

F.A.Q.'s

Question: Is it possible to see the products before purchasing ?

Answer: It is possible to visit our shop during our opening hours.

Question: Is it possible to pick up the goods we see on the webshop ?

Answer: Of course, we also have a real store.

Question: Are all the goods we see on the webshop really in stock ?

Answer: Almost all goods are in stock that are listed 'in stock' on the webshop, but since we also have a real store, it can happen that something has been sold in the physical (real) store and that it has not yet been adjusted on the webshop.  To be sure please call us.

Question: How do I order products from ERS Telecom BVBA or RFB-iPhone.be?

Answer: Choose the desired product, click on it together with the number and follow the further instructions.  If you can't find a solution, please call us.

Question: If I make a bank transfer in advance, how sure can I be that I can receive the product?

Answer: Prior to payment, we will send you an invoice in PDF format. When we make an invoice, we will make a reservation for your ordered products. These goods wait 14 days for your payment. So if you pay within 14 days after receipt of the invoice, you can be sure that we have your order ready for shipment.

Question: What about the guarantee on your sold products?

Answer: We give you the regular warranty as promised by the manufacturer. For most products this is 12-24 months. Of course, the regular reports are up to date.

Question: If I make an advance payment, I would like to know "how reliable is ERS Telecom BVBA as a company"?

Answer: ERS Telecom has been in this business since 1982. After all these years, the founder still owns the company. This is more reliable than most other companies in this sector.

Question: What happens to defective devices inside and/or outside warranty =,

Answer: Most of the appliances are repaired by ourselves in our own laboratory (in which case the Customer must wait a minimum of time), but some warranty cases are sent back to the manufacturer or approved service centre in anticipation of the repairs.

Question: How are the parcels shipped?

Answer: We mainly work with Bpost, after a paid order you will always receive the invoice in PDF format, you will find the Bpost track and trace number on it so you can track your parcel.  Bpost will also send you an e-mail with the expected time of delivery and with which you can also change the delivery address.

Question: Are you coming home?

Answer: We come home after our shop opening hours, (possibly also on Sundays) On Monday our shop is closed and we do placements of telecommunications equipment at customers, adjusting antennas etc....

Question: If we buy a TV-Vlaanderen satellite receiver or installation from you, will you come and place the dish ?

Answer: We have a special service for the placement and tuning of satellite dishes and a great good technician who can solve almost any problem (schotelPlaatsen.be).

Question: Can we buy parts, components (to repair a device ourselves) from you ?

Answer: No in principle not, all components are for our own repairs.

Question: Is the shop accessible with a wheelchair ?

Answer: Our door opening is 75 cm wide, which is large enough for most wheelchairs.

Question: Can I pay with Bancontact and/or Mister Cash ?

Answer: Yes, we have a payment terminal in our shop. Of course it is also possible to pay cash.

Question: Do you accept ECO-cheques ?

Answer: No, unfortunately we can't do this yet.

Question: Do you repair GPS ?

Answer: Only some hardware repairs can be done by us, no software nor software updates..